Call Center

Contessa Solutions & Consuntants LTD is capable to provide 360° multichannel customer service support to clients through its integrated solution covering.

Contessa Call Center

Contessa Call Center

Multi-channel Inbound & Outbound services: Services are designed according to client’s need and customized to match with any kind of environment. Some of our strong areas are given below those may help our clients to design their program:

  • IVR (Interactive Voice Response) services
  • Customer care and problem solving
  • Customer Complaints (product/package/service related complaints)
  • General  inquiries (product/package/service information)
  • Suggestion
  • Change of address, bill issuance request
  • Subscription lead generation
  • Inbound-Outbound 24/7/365 Call Center Service
  • Telesales, Telemarketing, Tele-survey, Customer Feedback, Credit Collection, Distribution/Sales channel monitoring & control etc
  • Nationwide Door to Door (D2D) sales & service
  • Reports Back end operational processes
  • Dedicated team & support for corporate & high value segments
  • Dispute handling
  • Customer suggestions
  • 360° customer support through Web Chat services
  • Website generated customer request services
  • Email & SMS services